Delivery, Refund and Cancellation Policy

Delivery/ Shopping Policy

For all our products:

  • We deliver our products only in Kuwait
  • Delivery within Kuwait shall be in 3 working days
  • Delivery charges would be standard charges as mentioned at the check out point and would be on the purchaser. In certain promotional periods, the delivery of products could be Free of charge.
  • For multiple items, the shipment may result in multiple delivery

Refund / Return Policy

We accept returns within 14 days of receipt, only if their delivery packaging has not been opened or the products are damaged or wrong product. Please notify us and return the box in its original packaging. In such instances, we will endeavor to send you another or refund the payment.

We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.

Charges for Exchange/Refund

For any exchange or refund a fee of  KWD 2 will be charged.

Cancellation Policy

Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 30days for the refund transfer to be completed.